American Airlines announced that Kenneth Charles has been named the airline’s Chief Inclusion and Diversity Officer. In this new role, Charles will lead American’s global inclusion and diversity strategies. This includes establishing the company’s Office of Diversity, Equity and Inclusion to ensure best practices are implemented across all aspects of American’s people and business processes. “Ken brings a wealth of experience to the team and is a proven leader in creating global inclusion strategies,” said American’s Chairman and CEO Doug Parker. “We are on a journey to enhance our approach to diversity, equity and inclusion across American, and Ken will help chart our course to ensure American is an industry leader. Our decision to become more intentional in this area is vital to our global business. Ken will provide a needed and important voice in all of our critical decision-making.” American has taken a number of steps to strengthen its inclusion and diversity practices. These include implementing both computer-based and in-person implicit bias training for all 130,000 team members and creating a specialized team to listen to, resolve and learn from customer feedback. “We have progressed our company’s focus on inclusion and diversity, and we recognize we can and will do even more,” added Parker. “We are committed to building on our diverse and inclusive culture to not only make American a welcoming airline for all customers, but also a great place to work for every team member.”